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Ever wondered what your customers really think of you? Automatically capturing customer satisfaction and agent performance feedback is available now and can be operating within a few days! Our proven customer retention systems can even drive increased revenue. Click here for information.
Call +44 (0)118 904 0800 for a demonstration or you can email sales for more information and pricing.
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
T: +44 (0)200 000 0030
F: +44 (0)870 005 2 006
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ASMA is used in many market sectors and by the leaders in their markets - the key factor being, they are all focussed on listening to the "voice of their customer".
Market sectors include:
- IT
- Retail
- Financial Services
- Telecommunication
- Government
- Travel & Leisure
- Transportation
VIRTUATel 2006 Client Survey
As market leaders in capturing call centre customer satisfaction feedback, we thought we should practice what we preach and ask our own clients what they thought of us.
We are very proud of the results and would like to share them. Our customer feedback included;
- 6 out of 7 thought our responsiveness was completely satisfactory or superb (we are already working on the client that thought we were merely fairly satisfactory).
- 73% felt our product innovation met expectations completely, the remainder thought we were better than expected.
- 87% felt overall, we were a superb company.
Verbatim comments are most valuable to our clients so we collected those too. They said;
- "Flexible company, willing to listen to customer needs"
- "Services and products provided by VIRTUATel are best-in-class. It is a privilege to partner with a business which truly demonstrates the value of customer service"
- "You understand a customers objectives, culture and targets and as a result develop appropriate products and services. You react to market changes - very impressive overall"
Contact us and we will be glad to discuss how ASMA has helped our clients and how we can help you.
Call our demonstration line on +44 (0)118 904 0800 to see what ASMA can do for you today!
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June08, London UK: VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'.
To see more detail about how we can help, click here.
For more information about our web,email and voice surveys contact us here
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