 |
|
Ever wondered what your customers really think of you? Automatically capturing customer satisfaction and agent performance feedback is available now and can be operating within a few days! Our proven customer retention systems can even drive increased revenue. Click here for information.
Call +44 (0)118 904 0800 for a demonstration or you can email sales for more information and pricing.
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
T: +44 (0)200 000 0030
F: +44 (0)870 005 2 006
|
|
 |
- VoiceXML based platform
- Delivers Voice, Web and Email Satisfaction Surveys
- PSTN connectivity and Voice over IP capability.
- ASR (speech recognition engines) supported
- Text-to-Speech engines included
- Powerful OA&M suite for web based reporting and system administration
Future proof upgradeability to cope with new, open standards such as SALT, CCXML and X+V (including access to the future Multimodal application delivery channel).
Use of DTMF IVR to capture results
We describe the pitfalls but major benefits of using this totally reliable user input.
Open Standards VoiceXML & SALT
Open standards-based VoiceXML is significantly impacting the IVR industry, by augmenting or replacing proprietary systems. VoiceXML offers our clients considerable flexibility and options at every level; very important in these days of commercial uncertainty.
Multi-media surveys using web and email
As a communications device, the standard telephone is ubiquitous, but ASMA is capable of supporting web and email surveys as well.
|
|
 |
 |
|
June08, London UK: VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'.
To see more detail about how we can help, click here.
For more information about our web,email and voice surveys contact us here
|
 |
|
