NewVoiceMedia is Europe’s leading provider of Hosted Contact Centre solutions: thousands of agents in hundreds of locations use their technology every day.
VoiceScape - our Hosting partner
Voicescape plc is a leading UK-based Application Service Provider in the voice technology market. Utilising a best of breed components model our aim is to be a pioneer in the field of voice technology, building leading edge intelligent voice solutions that deliver real commercial results for business.
Rostrvm Solutions is a software company with a suite of call centre and outbound contact management software that makes call handling more effective for the business while delivering a good customer experience.
Call our demonstration line on +44 (0)118 904 0800 to see what ASMA can do for you today!
2010, London UK: Recession is seeing the inevitable drop in quality of service
...and customer are noticing, finds a study by Jacada. Paul Skeldon reports. At a time when companies should be working harder to make their customers happy and persuade them to continue spending their hard-earned cash, many seem to be getting it very wrong, according to new research published by Jacada, a leading provider of unified desktop and process optimisation solutions for customer service operations.
This latest research, commissioned by Jacada, has revealed that only one in 12 of those questioned "feel valued" by the companies they are doing business with, after dealing with their call centre.
Change that and get more information about VIRTUATel's CPM solutions by contacting us here
VIRTUATel -
Helping you Listen to the Voice of Your Customer
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