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Ever wondered what your customers really think of you? Automatically capturing customer satisfaction and agent performance feedback is available now and can be operating within a few days! Our proven customer retention systems can even drive increased revenue. Click here for information.
Call +44 (0)118 904 0800 for a demonstration or you can email sales for more information and pricing.
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
T: +44 (0)200 000 0030
F: +44 (0)870 005 2 006
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VIRTUATel have made the purchase, evaluation and use of ASMA as simple as possible. You could be collecting valuable Customer Satisfaction surveys via your Call Centre within days. Whether for Agent Evaluation and Quality Measurement or gathering Customer feedback and research, ASMA delievers imediately.
The process to get started is as follows:
- Place Order - We will send you an official quotation.
- Send Us the Survey - You send (or we assist in developing) the questions for your survey.
- Record and Test - We (or you) record your survey questions onto the ASMA server. You then test the system to ensure it meets your needs. Once OK, we provide you with your secure web site to access the real time results and verbatim recordings.
- Go-Live - Your agents then simply invite callers to take part in the survey and transfer callers to ASMA.
- Monitor Results - You download your real-time results (or have them delivered automatically), listen to verbatim comments if appropriate, and analyse your survey results to monitor and improve customer satisfaction, help plan your Customer Experience policies or assist agent Evaluation.
Call our demonstration line on +44 (0)118 904 0800 to see what ASMA can do for you today!
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June08, London UK: VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'.
To see more detail about how we can help, click here.
For more information about our web,email and voice surveys contact us here
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