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Ever wondered what your customers really think of you? Automatically capturing customer satisfaction and agent performance feedback is available now and can be operating within a few days! Our proven customer retention systems can even drive increased revenue. Click here for information.
Call +44 (0)118 904 0800 for a demonstration or you can email sales for more information and pricing.
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
T: +44 (0)200 000 0030
F: +44 (0)870 005 2 006
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The VIRTUATel's Automated Telephone Customer Satisfaction Survey telecom and web servers are hosted at the premises of InTechnology, recognised leaders in the UK telecom and VoIP market. With dedicated racks, a high quality, resilient, 24x7 monitored and supported infrastructure, our services are always available.
The platforms are VoiceXML based and therefore, future-proof. The platform features include;
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- PSTN connectivity and Voice over IP
- ASR (speech recognition engines) supported include Speechworks OSR 1.1, Nuance 8, AT&T Watson B2000, BBN Hark/Byblos HLT 2.0
- Text-to-Speech engines include Rhetorical Systems, Speechworks Speechify 2.1,AT&T Natural Voices 1.0, France Telecom, Scansoft RealSpeak 3.0, Nuance Vocalizer, SVOX, Voiceware, and VoiceText
- Powerful OA&M suite for web based reporting and system administration
- Future proof upgradeability to cope with new standards such as SALT, CCXML and X+V (including access to the future Multimodal application delivery channel).
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June08, London UK: VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'.
To see more detail about how we can help, click here.
For more information about our web,email and voice surveys contact us here
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