ASMA's automated satisfaction surveys deliver customer loyalty measurement, call centre agent quality evaluation, customer experience measurement and real-time customer retention ability, all via the telephone. Better than web surveys and email surveys, we collect verbatim customer comments as well.

ASMA is an extremely cost effective method of collecting data about what your customers think of your organisation. When compared against traditional market research techniques it is lower cost, quick to implement and the results are available in minutes rather than days.

Some comments from our ASMA clients:

• Leading travel company - "VIRTUATel delivers to us valuable feedback imediately the call has finished. We can't get that any other way"
• German motor manufacturer - "Having used ASMA we have already made changes suggested by our customers"
• Large American multi-national - " Having listened to the “Voice of our Customer” we discovered that our call completion rate was much lower than we thought. We made immediate changes"
• Logistics company - "The verbatim comments are an object lesson in how simple it is to satisfy customer - listen to them"
• Major Bank - By adding branch customer surveys to our call centre surveys, we got a complete picture of what our customers wanted"

Call our demonstration line on +44 (0)118 904 0800 to see what ASMA can do for you today! To Contact us click here.