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Ever wondered what your customers really think of you? Automatically capturing customer satisfaction and agent performance feedback is available now and can be operating within a few days! Our proven customer retention systems can even drive increased revenue. Click here for information.
Call +44 (0)118 904 0800 for a demonstration or you can email sales for more information and pricing.
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
T: +44 (0)200 000 0030
F: +44 (0)870 005 2 006
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Our VoiceXML based, ASMA customer satisfaction measurement surveys are collected by call centre clients world-wide. The ASMA service is very simple........at the end the call to your call centre, your caller is transferred to our hosted ASMA system to complete a short customer satisfaction survey. The caller will complete the survey by answering your questions and the results are available via automated reports or our secure web site. Of highest value, are the "voice of the customer" recordings.
"It's the thing behind the thing.... That's the thing"
Cathal McCarthy - Apple Store
- Fast, independent, cost-effective and unique alternative to conventional survey systems
- Objectivity – no interpretation – callers give more honest answers to an automated system
- Fast reporting for benchmarking, satisfaction indexing and exception handling
- Customers that know you care about their views
- Real time access to results
- Verbatim recordings to hear the real voice and emotion of the customer
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- Increase sales, loyalty and customer satisfaction
- Base your decisions on real feed-back not hearsay
- Avoid reliance on call centre metrics or agent performance statistics
- Quickly spot dissatisfied customers and immediately convert them to advocates
- Use as part of your agent monitoring and incentives programme
- Manage your Customer Experience program
- Download and analyse result data using VIRTUATel reports or existing tools within your enterprise, including customer recordings.
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Call our demonstration line on +44 (0)118 904 0800 to see what ASMA can do for you today!
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June08, London UK: VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'.
To see more detail about how we can help, click here.
For more information about our web,email and voice surveys contact us here
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