Why use VIRTUATel?

Here is a small sample of what our automated telephone and web survey solutions deliver, to help you decide.

• Increased revenue per customer.  VIRTUATel find your Advocates because they are 50% more likely to listen to a sales offer.  Those advocates are also your “invisible sales force”
  
• VIRTUATel uncover and tell you who your dissatisfied customers are because you need to change their opinions to stop them telling 10-20 other people.
  
• We tell you who your happy customers are, as satisfaction levels translate to higher stock value. 
  
• We help you increase the number of products each customer buys form you buy telling you who is happy to hear your cross-sell and up-sell message.
  
• We help you increase your customer retention as a 5% increase in customer retention delivers 25-85% increased profit.
  
• VIRTUATel help you keep your customers, as profit increases over the life of a retained customer and a new customer is 5 times more expensive to acquire.
  
• We deliver a real-time benchmark such as a Net Promoter or Advocacy Index™ score.
  

VIRTUATel also deliver improvements in staff performance and increased employee accountability, as your staff are the people with the one to one influence on every one of your customers.  In addition, better, satisfied, well trained staff results in lower staff attrition rates and happy customers.

For information about turning customer feedback into revenue ...Click Here