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Ever wondered what your customers really think of you? Automatically capturing customer satisfaction and agent performance feedback is available now and can be operating within a few days!   Our proven customer retention systems can even drive increased revenue.  Click here for information.


Call +44 (0)118 904 0800 for a demonstration or you can email sales for more information and pricing.

VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
T: +44 (0)200 000 0030
F: +44 (0)870 005 2 006

 

Why Use VIRTUATel?


VIRTUATel's customer surveys collect knowledge from the highest value source - the Voice of Your Customer! Knowledge upon which you can make informed business decisions.

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For example, did you know;

  • Totally dissatisfied customers, loose you revenue by 1.8 times the revenue a satisfied customer would bring (Infoquest).  Do you know which of your callers are which?

  • A very satisfied customer is 3 times as likely to be an advocate than a merely satisfied customer (Sears).  Have a look at our Advocacy Index ™.

  • A totally satisfied customer contributes 2.6 times more revenue than a somewhat satisfied customer (Infoquest).  VIRTUATel can tell you which callers are which.


/   Make educated judgments, not guesswork    /

June08, London UK:  VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'. 


To see more detail about how we can help, click here.


For more information about our web,email and voice surveys contact us here
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