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UK Office
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
.gif) +44 (0)2071 487 488
Fax +44 (0)2071 487 489
US Office
Atlanta GA
+1 770 887 0885
.gif) sales@VIRTUATel.com
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What we deliver.
VIRTUATel CPM solutions use our customer feedback solutions to unlock the intelligence and knowledge that collects the first vital component in Customer Performance Management – What the customer knows!
Using our Rules Engine, we then merge that knowledge with the second component necessary to ensure true value from CPM – what you, the client, want to know about your customer.
The third component is VIRTUATel and our range of CPM solutions. Our rules engine, reporting engine, accountable real-time actions and escalation mechanisms, combine the knowledge and intelligence gathered to deliver targeted revenue and performance growth.
CPM Components used to deliver increased revenue and customer retention:-
 For contact or information about turning CPM into revenue ...Click Here
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2010, London UK: VIRTUATel win largest Genesys GVP based survey solution in the UK
...following a successful bid against all the automated survey "players" in the call centre world, VIRTUATel have been awarded the contract to supply an on-premise version of their ASMA (Automated Survey Management Solution) using Genesys GVP (VoiceXML based IVR) and their market leading CTI technology. The major reasons for the win were robustness of platform, ability to handle 3 million calls a month and the external data connectivity gained via the Genesys CTI component.
"We won this opportunity against all the major suppliers of automated customer feedback solutions and I know it was our 100% focus on this niche market that made us a "no braner" says Alan Weaser, Director of VIRTUATel. For more information about VIRTUATel's ASMA contact us here
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