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Ever wondered what your customers really think of you? Automatically capturing customer satisfaction and agent performance feedback is available now and can be operating within a few days! Our proven customer retention systems can even drive increased revenue. Click here for information.
Call +44 (0)118 904 0800 for a demonstration or you can email sales for more information and pricing.
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
T: +44 (0)200 000 0030
F: +44 (0)870 005 2 006
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VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'.
With tools such as our ASMAOne, Net Promoter Score collection and our own Agent Performance Index, VIRTUATel enable you to demonstrate to the FSA that you are consistently treating their customers fairly. Using our real-time reporting suite, you can see where any issues or problems may be reducing your scores, allowing you to act immediately to correct them.
VIRTUATel enables you to;
- Obtain continuous, real-time statistics proving compliance
- Use real-time "triggers" to be notified immediately of any customer issues
- Collect verbatim comments for additional detailed customer feedback
- Use Agent dashboards to provide an understanding of objectives at all levels of management
Unlike some research methods, VIRTUATel's ASiST can also ensure all scores and results are unbiased and independent of any agent "cherry picking".
With industry leading implementation time-scales, Contact Us here to arrange for a tailored quotation.
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June08, London UK: VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'.
To see more detail about how we can help, click here.
For more information about our web,email and voice surveys contact us here
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