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UK Office
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
.gif) +44 (0)2071 487 488
Fax +44 (0)2071 487 489
US Office
Atlanta GA
+1 770 887 0885
.gif) sales@VIRTUATel.com
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Real-Time Accountability
Via
Real-Time Actions & Results
Many companies collect surveys: Often colllected too long after events to have any value.
VIRTUATel clients gather RESULTS to create real-time ACTIONS.
ARK is our award winning, web based, real-time reporting and action management tool. ARK automatically delivers escalation messages, alert actions and data integration delivery that turns simple feedback results into accountable, revenue generating knowledge.
Reports, transcriptions and dashboards are tailored for each client and what can be viewed is controlled by each individual secure password, to ensure the right actionable data is shown at every level of your organisation.
There are hundreds of available reports, tailored for client specific requirements, all capable of being automatically delivered according to the client business rules.
Designed to deliver the relevant information to the right people at the right time, ARK ensures customer feedback data is valued and does not become devalued through information overload and “noise”.
 For information on turning customer feedback into revenue ...Click Here
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2010, London UK: Recession is seeing the inevitable drop in quality of service
...and customer are noticing, finds a study by Jacada. Paul Skeldon reports. At a time when companies should be working harder to make their customers happy and persuade them to continue spending their hard-earned cash, many seem to be getting it very wrong, according to new research published by Jacada, a leading provider of unified desktop and process optimisation solutions for customer service operations.
This latest research, commissioned by Jacada, has revealed that only one in 12 of those questioned "feel valued" by the companies they are doing business with, after dealing with their call centre.
Change that and get more information about VIRTUATel's CPM solutions by contacting us here
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