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Email

UK Office
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
 +44 (0)2071 487 488
Fax +44 (0)2071 487 489


US Office
Atlanta GA
 +1 770 887 0885

 sales@VIRTUATel.com

 

How we deliver

VIRTUATel solutions are delivered in easy, low-cost stages, proving value via results, at every stage.

Our services also use the Software as a Service (SaaS) model, meaning you can scale up the use of the solutions, as needed, with no capital outlay required and paying just for what you use.

Although our on-premise flagship service ASiSTCti, delivers fully automated surveys with no staff intervention or selection bias, we offer a hosted, low cost starting point for pilots and proof-of-concept projects. 

This means VIRTUATel clients can prove the value of the increase sales and customer retention using our hosted CPM solutions, before rolling out extensive use of hosted solutions or installing the on-premise, unlimited surveys solution, ASiSTCti.

VIRTUATel semi-automation solutions, used to reduce caller selection bias and deliver customer intellegence to the right place at the right time.

For details on VIRTUATel Service Delivery Options ...Click Here

For information on turning customer feedback into revenue ...Click Here

2010, London UK: VIRTUATel win largest Genesys GVP based survey solution in the UK

...following a successful bid against all the automated survey "players" in the call centre world, VIRTUATel have been awarded the contract to supply an on-premise version of their ASMA (Automated Survey Management Solution) using Genesys GVP (VoiceXML based IVR) and their market leading CTI technology.  The major reasons for the win were robustness of platform, ability to handle 3 million calls a month and the external data connectivity gained via the Genesys CTI component.

"We won this opportunity against all the major suppliers of automated customer feedback solutions and I know it was our 100% focus on this niche market that made us a "no braner" says Alan Weaser, Director of VIRTUATel. For more information about VIRTUATel's ASMA contact us here

    VIRTUATel - Helping you Listen to the Voice of Your Customer Design by Bauweb.net Studio