VIRTUATel is market leader in automated telephone and web survey solutions. It is no accident we are market leader, as we focus 100% on this market - We do nothing else and our customers agree, we do it extremely well.
We are also unique in having a range of low-cost of entry, hosted services as well as a range of robust on-premise solutions for unlimited surveys, allowing the most appropriate solution for the client requirement.
Most VIRTUATel clients are managing a substantial contact centre or web presence and want to retain more customers and increase the revenue, products and services they sell to them. Serious companies with contact centres and web as the primary customer contact channel should be talking to VIRTUATel .
Our automated real-time CPM solutions deliver better results at a lower cost than other survey methods AND deliver revenue, retention and accountability increases unheard of from traditional survey methods. We allow you to make business decisions based upon what each individual customers wants from you.
With hundreds of man years of experience in IVR, customer measurement and call centre technology, we pride ourselves on our innovation and responsiveness, making us uniquely positioned to give you the best service available.
Our offices in the UK (London) and USA (Atlanta) allow us to provide our service to world-wide clients.
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2010, London UK: Low Cost Automated Telephone Surveys for Genesys GVP
As a VoiceXML agnostic automated survey service, VIRTUATel's ASMA can now be implemented using the Genesys GVP platform with the minimum of effort or cost. "We can now offer any GVP customer almost immediate use of fully automated customer surveys, whether hosted or on-premise." says Alan Weaser, VIRTUATel Director. "We already have GVP users conducting anything from hundreds to many millions of surveys, every month and it's a great way of protecting a customer's Genesys investment".
For more information about VIRTUATel's ASMA contact ushere
VIRTUATel -
Helping you Listen to the Voice of Your Customer
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