Ever wondered what your customers really think of you? Automatically capturing customer satisfaction and agent performance feedback is available now and can be operating within a few days! Our proven customer retention systems can even drive increased revenue. Click here for information.
Call +44 (0)118 904 0800 for a demonstration or you can email sales for more information and pricing.
VIRTUATelLtd
59 St Martins' Lane
London WC2N 4JS
T: +44 (0)200 000 0030
F: +44 (0)870 005 2 006
What is AIDR?
AIDR (Automated Impending Date Reminder) reduces costs incurred by DNA's (Do Not Attend) by sending a telephone reminder, a text or email message direct to your client or patient. Savings can be huge; for example, NHS appointments cost £130 per missed appointment - a total of over £162 million in the UK alone, according to the Institute of Healthcare Management.
Using AIDR, reductions of DNA’s of up to 85% can be expected!
The service allows you to link your diary and contact system or simply enter the number, date and time of a customer/patients appointments via our web interface. Prior to their attendance, the system will automatically contact them, confirming the date and time of the appointment, asking them to confirm attendance, rearrange or cancel - allowing you opportunity to reuse the time.
June08, London UK: VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'.
To see more detail about how we can help, click here.
For more information about our web,email and voice surveys contact us here
VIRTUATel -
Helping you Listen to the Voice of Your Customer
