Welcome to VIRTUATel Capturing 'The Voice Of The Customer' and retaining customers with Satisfaction Surveys for Call Centres

VIRTUATel is an innovative, market leading, UK based Automated Telephone Customer Satisfaction Survey service for world wide call centres.

We deliver the key component in Customer Experience Management, Customer Relationship Management and Customer Retention; The Voice of The Customer. Captured in real time and directly from the caller we supply customer feedback, customer opinions, customer loyalty measurement and even agent evaluation and call centre quality measurement.

Outsource to our ASMA IVR survey service and you see results immediately, allowing you to react to behaviour and pattern changes, as well as customer complaints, faster than your competitors. Our main components are;

ASMA (Automated Satisfaction Measurement & Analysis), the UK's largest voice based Customer Satisfaction survey and customer retention platform. Using the latest VoiceXML technology we provide rapid delivery and continuously collecting and reporting of customer satisfaction feedback and verbatim opinions for our clients - "The Voice of the Customer" more about ASMA

ASiST (Automated Survey Invitation Selection & Transfer) the worlds first caller selection and transfer solution that links the Agent ID with each survey and turns satisfaction surveys into a uniquely powerful agent evaluation solution. Let your customers judge your call centre performance - they will anyway but this way, you know what they think . more about ASiST

	Members of the Call Centre Association - The professional body for customer contact
	Each ASMA Survey contributes to a donation for The Beacon Appeal. Click here for more information.