Our automated survey solutions will increase......
• Customer & staff retention
• Customer experience
• Customer advocacy
• Staff performance
• Per-customer spend
• 1st call resolution
• Products per-customer
• Staff accountability
VIRTUATel is a pioneer of the use of automated customer feedback to drive increased profit, revenue and customer retention. VIRTUATel’s real-time Customer Performance Management (CPM) works where CRM has often failed. VIRTUATel are totally focussed on gathering the right results and delivering them to the right place, at the right time.
Almost everyone conducts customer surveys. VIRTUATel goes beyond the survey itself and deliver actions, accountability and measurable results…in real-time. We do it for many, large, multi-national clients and are ready to prove our value and short ROI to you!
VIRTUATel are experts at capturing, managing & processing customer knowledge to increase customer performance levels that will dramatically improve your contact centre and web performance.
VIRTUATel's unique in our use of CPM feedback joins the knowledge you have about your customers with what your customers know about you. We then help you merge that knowledge to drive revenue growth, customer satisfaction and staff accountability.
VIRTUATel is based in the UK, with offices in the USA, delivering world-class CPM services to world-wide clients.
For WHY VIRTUATel...Click Here
For information about turning customer feedback into revenue...Click Here
Jun09, London UK: Power Companies told to improve complaint handling.
Ofgem, the power company regulator, stated that most consumers are unhappy with how suppliers deal with their complaints. Companies using VIRTUATel's customer feedback services do not experience the same level of dissatisfaction as customers are provided with an opportunity to register their complaints, for further action and resolution. Once registered, the complaint details are sent in real-time to teams responsible for problem resolution, often resulting in an outbound call back to the customer. By linking results to indices such as Net Promoter and Advocacy Index, overall performance can be constanly monitorred.
For more information about VIRTUATel's CPM solutions contact us here
VIRTUATel -
Helping you Listen to the Voice of Your Customer
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For information about turning customer feedback into revenue
