The leading Customer Satisfaction Consultancy that uses hosted and on-premise technology to drive your customer revenue and retention rates, using customer feedback
Our automated phone and web survey solutions will increase......
• Customer & staff retention
• Customer experience
• Customer advocacy
• Staff performance
• Per-customer spend
• 1st call resolution
• Products per-customer
• Staff accountability
VIRTUATel is a pioneer consultancy in the use of automated customer feedback to drive increased profit, revenue and customer retention. VIRTUATel’s real-time Customer Performance Management (CPM) works where CRM has often failed. VIRTUATel solutions are totally focussed on gathering the right results and delivering them to the right place, at the right time.
Everyone conducts customer surveys. VIRTUATel goes beyond the survey itself and deliver actions, accountability and measurable results…in real-time. We do it for many, large, multi-national clients and are ready to prove our value and short ROI to you!
VIRTUATel are experts at helping you capture, manage & process customer knowledge to increase customer performance levels that will dramatically improve your contact centre and web performance.
VIRTUATel's unique in our use of CPM feedback joins the knowledge you have about your customers with what your customers know about you. We then help you merge that knowledge to drive revenue growth, customer satisfaction and staff accountability.
VIRTUATel is based in the UK, with offices in the USA, delivering world-class CPM services to world-wide clients.
For WHY VIRTUATel...Click Here
For information about turning customer feedback into revenue...Click Here
2010, London UK: Recession is seeing the inevitable drop in quality of service
...and customer are noticing, finds a study by Jacada. Paul Skeldon reports. At a time when companies should be working harder to make their customers happy and persuade them to continue spending their hard-earned cash, many seem to be getting it very wrong, according to new research published by Jacada, a leading provider of unified desktop and process optimisation solutions for customer service operations.
This latest research, commissioned by Jacada, has revealed that only one in 12 of those questioned "feel valued" by the companies they are doing business with, after dealing with their call centre.
Change that and get more information about VIRTUATel's CPM solutions by contacting us here
VIRTUATel -
Helping you Listen to the Voice of Your Customer
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For information about turning customer feedback into revenue
