ASMA (Automated Satisfaction Management Solution) - The leading Customer Satisfaction solution that offers hosted and on-premise technology to drive your customer revenue and retention rates, using customer feedback
Our automated phone and web survey solutions will increase......
• Customer & staff retention
• Customer experience
• Customer advocacy
• Staff performance
• Per-customer spend
• 1st call resolution
• Products per-customer
• Staff accountability
VIRTUATel is a pioneer in the use of automated customer feedback to drive increased profit, revenue and customer retention. VIRTUATel’s ASMA (Automated Survey Management Solution) uses real-time measurement that works - where CRM has often failed. ASMA solutions are totally focussed on gathering the right results and delivering them to the right place, at the right time.
Everyone conducts customer surveys. VIRTUATel goes beyond the survey itself and deliver actions, accountability and measurable results…in real-time. We do it for many, large, multi-national clients and are ready to prove our value and short ROI to you!
VIRTUATel are experts at helping you capture, manage & process customer knowledge to increase customer performance levels that will dramatically improve your contact centre and web performance.
VIRTUATel's unique feedback solutions joins the knowledge you have about your customers with what your customers know about you. We then help you merge that knowledge to drive revenue growth, customer satisfaction and staff accountability.
VIRTUATel is based in the UK, with offices in the USA, delivering world-class services to world-wide clients.
For WHY VIRTUATel...Click Here
For information about turning customer feedback into revenue...Click Here
2010, London UK: VIRTUATel win largest Genesys GVP based survey solution in the UK
...following a successful bid against all the automated survey "players" in the call centre world, VIRTUATel have been awarded the contract to supply an on-premise version of their ASMA (Automated Survey Management Solution) using Genesys GVP (VoiceXML based IVR) and their market leading CTI technology. The major reasons for the win were robustness of platform, ability to handle 3 million calls a month and the external data connectivity gained via the Genesys CTI component.
"We won this opportunity against all the major suppliers of automated customer feedback solutions and I know it was our 100% focus on this niche market that made us a "no braner" says Alan Weaser, Director of VIRTUATel.For more information about VIRTUATel's ASMA contact us here
VIRTUATel -
Helping you Listen to the Voice of Your Customer
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For information about turning customer feedback into revenue
